shopevilla.com strives to enhance the shopping experience of its customers, while providing the best quality products and services. In case you are unsatisfied with our product, you may contact us with your complaints/feedbacks at firstname.lastname@example.org which will respond you at the earliest. In case the customer does not have access to local alteration facilities, shopevilla.com recommends the use of the safer measurement options offered by it, in order to minimize any chances of error.
- Try to choose from standard sizes which have been given in our size chart.
- Always send your best fitting garments for sample.
- Ask us to send you the dummy garment for the fittings & style approval before we commence working on your original outfit or item.
PRODUCT RECEIVED IN DAMAGED CONDITION / MANUFACTURING DEFECT OR WRONG ITEM
On receipt, in case it is noticed that the outer packing of the product is damaged or tampered with, immediately verify the quality/quantity of the product against the invoice, before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on.