❓ Frequently Asked Questions (FAQs)

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Welcome to Shopevilla FAQ page. Here you’ll find answers to the most common questions about orders, shipping, payments, returns, and support.

🛒 Orders & Shopping

❓ How do I place an order on Shopevilla?

You can place an order by selecting your product, adding it to cart, and completing checkout using COD or prepaid payment methods.

❓ Do I need to create an account to place an order?

No, you can place an order as a guest user. Creating an account helps you track orders easily.

🚚 Shipping & Delivery

❓ What is the delivery time?

Orders are delivered within 3–7 working days across India.

❓ What are the shipping charges?

  • ₹49 standard shipping
  • Free shipping on orders above ₹999

❓ Do you deliver all over India?

Yes, we currently ship to all locations across India.

💳 Payments

❓ What payment methods are available?

We accept:

  • Cash on Delivery (COD)
  • UPI
  • Debit / Credit Cards
  • Net Banking

❓ Is Cash on Delivery available?

Yes, COD is available on all products.

🔄 Returns & Refunds

❓ What is your return policy?

Returns are accepted only for damaged or wrong products within 7 days of delivery.

❓ How do I request a return?

Contact our support team via WhatsApp or email within 7 days of delivery with order details and product images.

❓ How long does a refund take?

  • Prepaid orders: 5–7 working days
  • COD orders: Refund via bank transfer or UPI after approval

❓ Which products are non-returnable?

Personal care, hygiene, and used products are non-returnable.

📦 Order Issues

❓ What if I receive a damaged or wrong product?

Please contact us within 7 days of delivery with photos or videos. We will arrange a replacement or refund after verification.

❓ Can I cancel my order?

Orders can be cancelled only before shipment. Once shipped, cancellation is not possible.

📞 Customer Support

❓ How can I contact Shopevilla support?

❓ How long does it take to get a response?

We usually respond within 24–48 working hours.

🔐 Privacy & Security

❓ Is my personal information safe?

Yes, we follow strict privacy practices. Your data is used only for order processing, delivery, and support.

❓ Do you store card details?

No. All payments are processed securely via trusted payment gateways. We do not store card information.

🏪 About Shopevilla

❓ Who operates Shopevilla?

Shopevilla is operated by Ved Tex (Proprietor) and serves customers across India.

📩 Still Have Questions?

If your question is not listed here, feel free to contact us:

We’re happy to help 😊