Effective Date: 02/02/2025
At Shopevilla, operated by Ved Tex, we are committed to providing you with the best shopping experience. If you need any assistance, have questions, or require support, our customer service team is here to help. We strive to ensure that your concerns are resolved promptly and efficiently.
1. How to Contact Us
Our customer support team is available to assist you during our business hours:
Monday to Saturday: 9:00 AM – 6:00 PM
You can reach us through the following channels:
Email:
📧 support@shopevilla.com
We strive to respond to all emails within 24-48 hours.
WhatsApp & Call:
📲 +91 9313072216
You can send a message or call us directly. Our team will assist you promptly.
Social Media
Follow us on our social media pages to stay updated and message us for any inquiries:
📸 Instagram
👍 Facebook
📍 Pinterest
2. Frequently Asked Questions (FAQs)
Before reaching out, you may find the answer to your question in our FAQs. We’ve compiled a list of the most common queries regarding orders, payments, shipping, returns, and more.
3. Return & Refund Support
If you have any questions regarding a return, refund, or exchange, feel free to contact our support team. Our process is simple:
- Return requests must be initiated within 3 days of receiving the product.
- Refunds are processed after the returned item is inspected, and can take 7-10 business days to reflect in your account.
For detailed information, please refer to our Return & Refund Policy.
4. Order Support
If you need help with:
- Placing an order
- Tracking your order
- Order modification or cancellation
Our team is here to guide you through each step.
5. Technical Issues
If you face any technical issues while browsing our website or during checkout, please don’t hesitate to contact us. We’ll help you resolve the issue as quickly as possible.
6. Product Inquiries
Have questions about a product? Want more information on sizes, specifications, or features? Our customer service team can assist with all product-related inquiries.
7. Contact Form
Alternatively, you can also reach out to us using our contact form. Fill in your details, and we’ll get back to you as soon as possible.
8. Business Hours
Our customer support team is available during the following hours:
Monday to Saturday – 9:00 AM to 6:00 PM
We are closed on Sundays and public holidays.
9. Feedback & Suggestions
We value your feedback! If you have any suggestions or comments on how we can improve our services, please don’t hesitate to share. Your input helps us provide a better experience for all our customers.
We’re here to help!
At Shopevilla, your satisfaction is our priority. Whether you need assistance with an order, have questions about our products, or need help with a return, our team is here to assist you.
Thank you for choosing Shopevilla for your shopping needs! 🚀