Effective Date: 02/02/2025
At Shopevilla, operated by Ved Tex, we aim to provide a secure, convenient, and seamless payment experience for all our customers. Our payment policy outlines the available payment methods, payment security measures, and related details to help you shop with confidence.
1. Accepted Payment Methods
We accept a variety of payment methods to ensure your convenience. You can choose any of the following options:
✔ Cash on Delivery (COD) – Pay for your order when it is delivered to your address.
✔ UPI Payments – Use apps like Google Pay, PhonePe, Paytm, or BHIM to make a quick and secure payment.
✔ Net Banking – Make payments directly from your bank account using net banking services.
✔ Credit Cards – We accept payments from major credit card providers, including Visa, MasterCard, and Rupay.
✔ Debit Cards – You can also use your debit card for payment (Visa, MasterCard, Rupay).
We have partnered with trusted payment gateways like Razorpay, Paytm, PayU Money, and PhonePe to ensure that all transactions are processed securely.
2. Payment Security
Your security is our priority. Shopevilla uses SSL encryption to protect your personal and financial information during online transactions. This means that any information you provide (including credit card details, personal address, etc.) is securely encrypted and cannot be intercepted by unauthorized parties.
We work with reliable payment partners to ensure that your payment process is safe, secure, and protected.
3. Payment Processing Time
- For COD orders: You will pay the total amount in cash to the delivery agent when the product is delivered.
- For online payments: Payments are processed instantly. Once the payment is successful, you will receive an order confirmation.
In case of any failed transaction, your payment will not be deducted, and you will be notified immediately. If the payment has been deducted, it will be refunded to your account as per the refund policy.
4. Order Confirmation
Once your payment is successfully processed, you will receive an order confirmation email and an SMS/WhatsApp notification with the details of your order. If you have chosen Cash on Delivery (COD), you will be notified once your order has been confirmed and dispatched for delivery.
5. Currency and Taxes
All payments on Shopevilla are in Indian Rupees (INR).
Any applicable taxes (GST) are included in the price shown on the product page and checkout page. You will not be charged any additional taxes at the time of payment unless required by law.
6. Payment Issues
If you experience any issues during payment processing, such as payment failure or an incorrect amount being charged, please contact our customer support team immediately:
📧 Email: support@shopevilla.com
📲 WhatsApp & Call: +91 9313072216
We will assist you in resolving any payment-related issues promptly.
7. Refunds for Canceled/Returned Orders
- For COD orders: Refunds will be processed through bank transfer or UPI (as per your preference).
- For prepaid orders: Refunds will be credited to the original payment method.
Refunds will be processed within 7-10 business days after the order is canceled or the returned product is received.
8. Changes to the Payment Policy
Shopevilla reserves the right to modify or update this Payment Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly.
Thank you for shopping with Shopevilla! We are committed to making your payment process smooth, secure, and hassle-free. If you have any questions, feel free to reach out to our customer support team. 🚀