Have questions about your order, delivery, payments or returns?
Find all answers here to help you shop confidently with Shopevilla.

📦 1. How long does delivery take?

Orders are usually delivered within 3–7 working days after shipping. Shipping Policy

🚚 2. What are the shipping charges?

  • ₹49 shipping charge on all orders
  • Free shipping on orders above ₹999

📍 3. Do you deliver across India?

Yes, we deliver to all locations across India.

💳 4. What payment methods do you accept?

We accept:

  • Cash on Delivery (COD)
  • UPI
  • Debit / Credit Cards
  • Net Banking

💰 5. Is Cash on Delivery (COD) available?

Yes, COD is available on all products.

🔄 6. What is your return policy?

We offer 7-day return only in case of: Return Policy

  • Damaged product
  • Wrong product received

💵 7. How will I get my refund?

  • Prepaid orders → Refund to original payment method
  • COD orders → Refund via bank transfer or replacement

❌ 8. Which products are not eligible for return?

Personal care, hygiene, or used items are non-returnable.

📦 9. How can I track my order?

Once your order is shipped, you will receive tracking details via SMS or email.

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⏳ 10. Can I cancel my order?

Yes, orders can be cancelled before they are shipped.

⚠️ 11. What if I receive a damaged or wrong product?

Please contact us within 7 days with proof (photos/video).
We will assist you with replacement or refund. Return Policy

📞 12. How can I contact customer support?

🔐 13. Is my personal information safe?

Yes, your data is सुरक्षित and used only for order processing and support.

🛍️ 14. Do product prices change?

Yes, product prices may change without prior notice.