Return & Refund Policy – Shopevilla

This Return & Refund Policy explains the conditions under which returns, replacements, and refunds are accepted for orders placed on Shopevilla.

🔄 Return Eligibility

We offer a 7-day return policy from the date of delivery only in the following cases:

  • Damaged product received
  • Wrong product delivered

Returns are not accepted for any other reasons.

❌ Non-Returnable Items

The following items are not eligible for return:

  • Personal care products
  • Hygiene-related items
  • Used or damaged products (after delivery)

📦 Return Process

To request a return:

  1. Contact our support team within 7 days of delivery
  2. Share order details along with clear photos or videos of the issue
  3. Our team will verify and guide you through the next steps

For general queries, please visit our FAQ Page.

🔁 Replacement Policy

  • If your request is approved, a replacement product will be shipped
  • Replacement is subject to product availability

💰 Refund Policy

Prepaid Orders

  • Refund will be processed to the original payment method

Cash on Delivery (COD) Orders

  • Refund will be processed via bank transfer or replacement

⏳ Refund Processing Time

Once approved, refunds are processed within 5–7 working days.

⚠️ Important Notes

  • Product must be unused and in original condition
  • Return requests without proof may not be accepted
  • Shopevilla reserves the right to approve or reject return requests after verification

🔗 Related Policies

For complete information, please read:

📞 Contact Us

For any return or refund queries, contact us:

Website Name: Shopevilla (Operated by Ved Tex)
Website URL: https://shopevilla.com