Return and Refund Policy
Return & Refund Policy – Shopevilla
This Return & Refund Policy explains the conditions under which returns, replacements, and refunds are accepted for orders placed on Shopevilla.
🔄 Return Eligibility
We offer a 7-day return policy from the date of delivery only in the following cases:
- Damaged product received
- Wrong product delivered
Returns are not accepted for any other reasons.
❌ Non-Returnable Items
The following items are not eligible for return:
- Personal care products
- Hygiene-related items
- Used or damaged products (after delivery)
📦 Return Process
To request a return:
- Contact our support team within 7 days of delivery
- Share order details along with clear photos or videos of the issue
- Our team will verify and guide you through the next steps
For general queries, please visit our FAQ Page.
🔁 Replacement Policy
- If your request is approved, a replacement product will be shipped
- Replacement is subject to product availability
💰 Refund Policy
Prepaid Orders
- Refund will be processed to the original payment method
Cash on Delivery (COD) Orders
- Refund will be processed via bank transfer or replacement
⏳ Refund Processing Time
Once approved, refunds are processed within 5–7 working days.
⚠️ Important Notes
- Product must be unused and in original condition
- Return requests without proof may not be accepted
- Shopevilla reserves the right to approve or reject return requests after verification
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🔗 Related Policies
For complete information, please read:
- Our Shipping Policy
- Our Privacy Policy
- Our Terms & Conditions
📞 Contact Us
For any return or refund queries, contact us:
- Email: support@shopevilla.com
- WhatsApp: +91 9978382885
- Support Hours: Mon–Sat, 10 AM – 7 PM
Website Name: Shopevilla (Operated by Ved Tex)
Website URL: https://shopevilla.com